Saturday, March 6th, 2010 by Will Elkadi
Desperate times call for desperate measures.
When it comes to technical support and company technicians it becomes difficult to justify keeping them full-time if there is even a minute of billable time being wasted. Tough economic times calls for outsourcing…
If you think about it, employees from all industries have moments of free time while on the clock. By keeping internal technicians, you may have well informed employees who can be a great asset, but there is a problem when even a moment is wasted on non-productive tasks or efforts, or time wasted on unnecessary activities or resources. By outsourcing for necessary technical support, a business can cut corporate expenses by only paying when the outsourced company is working – as in during the course of a task or assignment. This is in comparison to the standard 40 hours a week every week paid to a full-time in-house technician.
On one hand, the benefits for outsourcing is obvious – to save big bucks. While on the other hand, knowledgeable internal technicians are a huge asset to the every day ‘run of the mill’. Unfortunately for the many contractors and superfluous salaried employees, this means less work for them and more work for oversized, mass produced outsourcing companies. Today, especially during this economic recession, it is imperative for businesses to cut all possible corners and face all possible consequences.
The largest determining factor resides in the company’s pockets…
Tags: outsource, technical support, technology
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