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Information Center Privacy Policy
Privacy Policy
eLab's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, eLab's policies and procedures are subject to change.
In the course of serving its customers, eLab acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to eLab by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by eLab in the normal course of providing service. In addition, eLab may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security

eLab will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible. To protect the loss, misuse, and alteration of information that is collected from customers, eLab has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

eLab may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. eLab may also use customer information to provide its customers with system information or information about new or upgraded products.
Opt Out & Modifications Customers may opt out of receiving notices of new or upgraded products from eLab and eLab partners by sending a request to [email protected] In this request to [email protected], customers must identify: service purchased from eLab, domain name (if applicable), contact information, and the date the service was purchased. However, customers may not opt out of receiving information from eLab which is essential for maintaining or updating customers' accounts or system information.
Most customers may access and modify their personal information via their online personal control panel/account information page. All other customers may access and modify their personal information by contacting us at [email protected]
Domain name customers who have registered a domain name with eLab and wish to change the Technical Contact from eLab to another company, may send a request by opening a service request ticket. It is important to note that customer domain name registration information is made publicly available in the registry of domain names.
Disclosure of customer information and communications
eLab will not otherwise disclose its customers' personal and account information unless eLab has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of eLab, eLab's customers, or others, or where eLab has a good faith belief that the law requires such disclosure. eLab also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that eLab stores or transmits for its customers. The circumstances under which eLab will disclose such electronic customer communications are when:

1. it is necessary in order to provide service to the customer;
2. it is necessary to protect the legitimate interests of eLab and its customers;
3. it is required to cooperate with interception orders, FBI warrants, or other legal process that eLab determines in its sole discretion to be valid and enforceable; and
4. it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by eLab and appear to pertain to the commission of a crime.

eLab disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. eLab will, however, review, delete or block access to communications that may harm eLab, its customers or third parties. The grounds on which eLab may take such action include, but are not limited to, actual or potential violations of eLab's Acceptable Use Policy.

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eLab Hosting Services
829 Foam Street
Monterey, CA 93940
Monterey : 831.375.7600
Toll Free: 888.624.8321
[email protected]
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